Returns Policy

Returns Procedure

At Ripmax Ltd, we are always looking to provide our customers with the highest quality of products and service. To help us achieve this we now require that all products returned for credit or replacement have a valid Return Authorisation Number (CL). This number should be obtained from our Customer Service Department on 020 8282 7507 before returning the goods. This procedure will ensure your returns are processed promptly and accurately. The procedure is described in more detail below

1. Before returning any items to Ripmax please contact our Customer Service Department on 020 8282 7507

2. Here you will be asked for a brief description of the fault / reason for return, e.g. damaged, faulty, etc.

3. You will then be provided with a Returns Authorisation / Call Log Number (CL).

4. Please return the goods to our Returns Department, clearly stating the CL number on the outside of the parcel.

1. Our returns procedure

We will happily refund or exchange any item purchased from Ripmax (see note 2 below).

We make no charge for returns - there is no restocking fee.
Returned goods must be as new, unused and supplied in their original packaging.
We will credit the card that made the payment for the item. This may take up to 30 working days to appear as cleared funds.

It is your responsibilty to ensure that returned goods are suitably re-packaged to ensure safe arrival. It is your responsibility to ensure that returned goods are suitably insured. We will not accept responsibility for returned goods lost in transit between yourselves and us.

2. Returning an unwanted item

You may exercise your right to cancel your order within 14 working days of receiving your order. If you do decide to cancel, you should put this in writing - either by e-mail, fax or letter. Goods are to be returned to our contact address at your own cost and risk. We shall refund you, within 30 days, the price you paid for any goods returned, PROVIDED THAT such goods are returned by you/collected by us at your own cost and received by us in as new condition.

3. How we test returned items

If you are returning an item that is faulty or damaged, we reserve the right to test the item ourselves or return it to the UK manufacturer/distributor for test. Our only obligation will be (at our option): to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us under this condition and we shall not be liable for any payment to you by way of compensation other than to refund the amount paid by you for the goods in question.